Shawn Fernandes's Curriculum Vitae
INFORMATION TECHNOLOGY | SOFTWARE DEVELOPMENT | IT CONSULTANT | QA ANALYST | ELECTRICAL-COMPUTER ENGINEER
Objective
Proficient Software Engineer seeking a Financial /Administrative based role in the fields of Business Analytics, Financial Analytics, Customer Success, Software Quality Assurance, Software Engineering, Software Consulting with seven years’ experience in Telecom, Mobile device management, Healthcare, Media broadcast domains.
Key Skills
- C, C++, Java Programming.
- MS-DB SQL, PHP, XHTML, Unix-bash scripting.
- Selenium Automation test script tool Trained.
- Testing tools : JIRA, QTest, HP-QTP.
Work Experience
CUSTOMER SUPPORT ENGINEER • DALET DIGITAL MEDIA SYSTEMS • DEC 2018 – APR 2020
I played an active role that involved support and resolution of issues of the Dalet Media Asset Management (MAM) software which included
- Nationwide customer support and resolution of issues
- Onsite Support presence and implementation of projects with team for all clients in Washington DC
- Consulting, reviewing, providing improvements and feedback to design, product managers and development team.
•Summarizing, I was part of the US support team that helped customers resolve issues with the Dalet MAM system.
RESEARCHER • ELDER CARE LAB, MIZZOU • AUG 2016 - DEC 2018
I had worked on a project that involves fall movement detection with Kinect, implemented on openCV libraries with C++ code on Eclipse IDE in UNIX environment.
Currently working on respiration detection with Kinect Depth camera.
• I successfully integrated older existing code with latest openCV libraries on windows and UNIX after cross compilation on a UNIX virtual machine with Visual Studio IDE.
SOFTWARE ENGINEER • AIRWATCH-VMWARE • MAY 2014 – DEC 2015
I played an active role that involved Integration, Validation, Verification and Test (IVVT) activities of Mobile Device Management (MDM) software which included
- IOS, Android mobile application verification and validation that dealt with Virtual Private Network(VPN)
- CentOS Linux server based VPN software application verification and validation
- Consulting, reviewing, providing improvements and feedback to design, product managers and development team.
- VPN Software Implementation and Support to AirWatch Clients as an IT-Consultant.
•Summarizing, I was part of the Quality Engineering team that verified successfully validated VPN server software and mobile device applications.
TECHNICAL CONSULTANT • AIRWATCH-VMWARE • APR 2013 – APR 2014
Played an active role involving IT-consulting for AirWatch Clients which included
- Manual Testing, debugging, diagnosing and highlighting errors faced by the clients. Helped resolve client issues and suggest suitable workarounds so that their business operations remain unaffected.
- Consulting, analyzing, evaluating, and reviewing enhancements, so that documentation could be written to validate, improvise and improve the existing code in terms of performance, reliability, usability and stability.
- Writing, updating and maintaining functional test results and workarounds for end user, client, development and Quality Assurance software related documentation and operational procedures.
- Accompanying in troubleshooting, diagnosing, testing and resolving MDM product application implementation with regards to Operating systems and Network Infrastructure.
• Summarizing, I was part of the live-production support team that provided consultation and helped resolve various client implementation, deployment and troubleshooting issues with software.
TECHNICAL ASSOCIATE • TECH MAHINDRA • NOV 2009 – NOV 2012
Played an active role involving Integration Validation Verification and Test (IVVT) activities of software which included
- Manual Testing, debugging, diagnosing errors and faults faced by the clients. Helped in verifying new functionality and performing regression.
- Analyzing, evaluating and reviewing new functionality so that test scripts could be written to validate the code in terms of performance, reliability, usability and stability.
- Writing, Updating and maintaining functional Test results and workarounds for end user, client, development and Quality Assurance software related documentation and operational procedures.
•Summarizing, I was part of a team that performed product IVVT activities and consultation support in troubleshooting and resolving various issues with software.
Columbia-MO-65211